Resident Terms of Use

1. Introduction

These terms govern your use of the Brocade resident portal (“Portal”). Brocade Tech Ltd (“Brocade”, “we”, “us”), a company registered in England and Wales (company number 17559908) with its registered office at Apartment 45 Mill Stream House, Norfolk Street, Oxford OX1 1EB, and registered with the Information Commissioner's Office (registration number ZC292325), provides a building safety compliance platform to building managers and management companies.

Your building manager has engaged Brocade to help manage building safety compliance for your building. As a resident, you have been granted access to view information about your building through the Portal. You are not a direct subscriber to Brocade — your access is provided through your building manager's account.

By using the Portal, you agree to these terms. If you do not agree, please do not use the Portal and contact your building manager with any concerns.

2. What You Can Do

The Portal allows you to:

• View building safety information relevant to your building, including compliance status and safety documentation.
• View financial transparency data such as service charge demands, budgets, and payment records for your building.
• Submit maintenance requests or reports, where your building manager has enabled this feature.
• Access documents shared with residents by your building manager.

Your building manager controls which information is visible to residents and which features are available to you. You may report issues, add comments, and update your profile. Financial and compliance data is viewable but not editable by residents.

3. Your Account

You access the Portal through a URL specific to your building. Authentication is managed by Brocade. You are responsible for:

• Keeping your login credentials secure and not sharing them with others.
• Notifying your building manager or Brocade if you believe your account has been accessed without your permission.

Your building manager may update your access at any time, including removing your access if you are no longer a resident of the building.

4. Your Data

Your building manager (as the Data Controller under UK GDPR) determines what personal data about you is stored in the system. This may include your name, contact details, unit number, and payment information related to service charges.

Brocade processes this data on your building manager's behalf as a Data Processor. We do not decide what data is collected about you or how it is used — those decisions are made by your building manager.

For details on how Brocade processes data, see the Data Protection section of our main Terms of Service. For how Brocade handles its own website and app account data, see our Privacy Policy.

If you wish to exercise your data rights (access, correction, deletion), please contact your building manager in the first instance. They control your data and are best placed to act on your request.

Your building manager and any directors of your building's management company can always see your name on anything you report or comment on in the Portal, including anything you hide from other residents. A director may also live in your building. Contractors and regulators with access to your building's records cannot see a name that is hidden from other residents. Other residents cannot see your name unless your building manager has turned on named reporting for your building. If they have, you can hide your name in your privacy settings or on a single report. Other residents can read what you write, so leave out details that identify you if you do not want to be recognised.

5. Acceptable Use

When using the Portal, you must not:

• Attempt to access information for buildings other than your own.
• Share your login credentials with anyone else.
• Use automated tools to extract or scrape data from the Portal.
• Upload any content that is unlawful, abusive, or inappropriate.
• Attempt to interfere with or circumvent any security features of the Portal.

We may suspend your access if you breach these rules, after notifying your building manager.

6. Liability

Brocade provides the Portal as a service to your building manager. While we work to ensure the platform is reliable and accurate:

• We are not responsible for the accuracy of information entered by your building manager. The data you see in the Portal is entered and maintained by your building manager or their agents. If you have concerns about the accuracy of any information, please raise them with your building manager.
• Our liability to you is limited to direct losses only and shall not exceed the amount (if any) paid by you to access the Portal.

Nothing in these terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other matter for which it would be unlawful for us to exclude or limit liability. Your statutory rights as a consumer under the Consumer Rights Act 2015 are not affected.

7. Changes to These Terms

We may update these terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of the Portal after changes take effect constitutes acceptance of the updated terms.

8. Contact

Questions about your building or your data: Contact your building manager directly. They manage your building's information and can address most queries.

Questions about the Brocade platform: Email us at legal@brocade.app